Usage & Billing

At Purchaser, your cost is determined by two key factors: your plan type and the number of seats in your team. All billing information can be accessed in the Purchaser platform under the Usage & Billing page in your Purchaser HQ.

The default payment method on Purchaser is credit card, and you can easily manage and update your cards on file. If you prefer to pay by invoice or have any billing questions, contact us at support@purchaser.ai.

How Billing Works with Professional and Custom Plans

For Professional and Custom plans, you're billed monthly, upfront, based on the number of seats in your team. You can find all your invoices and receipts ready for download in the Billing tab of your Purchaser Usage & Billing page.

Here's a quick guide to key dates you’ll see:

• Monthly Plan Renews: This is the start date of your next billing period.
• Next Invoice Date: This is the exact date your Purchaser plan will be charged next.
• Billing Cycle: While the exact length can vary slightly each month, your billing cycle is always determined by the day of the month your Purchaser subscription began. For instance, if your subscription started on June 2nd, you will always be billed on the 2nd day of each month.

You have the flexibility to adjust the number of seats in your team at any point during your billing period. For more details on managing team members, visit our Manage Team Members guide.

Editing Payment Method or Billing Address

If you need to change your payment method or your billing address, contact us and we'll take care of it for you.

Monitoring Usage

With our Professional or Custom Plans, you have unlimited access to our Industrial Products, Vendor Discovery, and Quote Compare. Easily view your team's activity in the Usage tab on your Purchaser Usage & Billing page.

The History table displays a record of every document and search action performed on Purchaser, including which team member completed the action. The Billed column shows which team actions are considered billable. While these actions don't change your monthly cost per user, they help you see how much value you're getting from Purchaser.

Upgrading Your Plan

To unlock unlimited quote comparisons, you can easily upgrade to our Professional Plan.

1. Go to the Usage & Billing page in your Purchaser HQ.
2. Select the Upgrade button in your plan details section.
3. Select the Professional Plan option on our pricing page and continue.
4. Complete the checkout process with your credit card or contact us to pay by invoice to activate your Professional Plan.

If you are looking for a Custom Plan for your team, contact us to get started.

Cancelling Your Plan

If our Professional Plan no longer fits your needs, you can cancel your plan and downgrade to our free Starter Plan.

1. Go to your Purchaser Usage & Billing page.
2. Select the Manage Subscription button.
3. Choose the Starter Plan and confirm.

When you downgrade, you'll continue to have access to Professional Plan features until the end of your current billing cycle. You won't be charged on your next monthly invoice, and your platform usage will then shift to the limits of our free Starter Plan. You can always upgrade your plan again at any time from your Usage & Billing page.

Still got questions? Contact Us or Book a Demo to learn more about how Purchaser can fit into your workflow.